Zbaj's Privacy Policy — Your Data, Your Control

Zbaj.bet (referred to herein as "zbaj") is a trusted online betting platform built for bettors in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right. This Privacy Policy explains what information zbaj collects about you, how it is used and kept secure, and what rights you have in relation to that information.

By accessing the zbaj website or app, creating an account, or using any of our services, you agree to this Privacy Policy. Please read it carefully before registering.

We have written this policy in plain, straightforward language so every user can easily understand it. If you have any questions, support@zbaj.betto get in touch.

Zbaj only collects data that is genuinely necessary to provide its services. Collecting unnecessary or excessive information goes against our policy. A full breakdown of the data we collect is provided below:

Beyond the items listed above, zbaj does not collect sensitive information such as religion, political views, health data, or similar details.

Zbaj collects information through various methods, all of which are fully transparent and conducted with your knowledge:

• Directly from You: Information you provide directly when filling out the registration form, logging in, updating your profile, or contacting support.
• Automatic Collection: When you use the zbaj platform, cookies and similar technologies automatically collect certain technical information.
• From Third Parties: Limited information may be verified through mobile banking providers or trusted third parties for identity verification purposes.
• Verification Documents: As part of the KYC (Know Your Customer) process, a copy of your national ID or passport may be requested.

Zbaj uses collected data solely for the purposes listed below and for no other reason:

1. Account Management: Registration, login, password reset, and overall account management.
2. Identity & Age Verification: Ensuring that only users aged 18 and above can access the platform.
3. Transaction Processing: All financial transactions — including deposits, withdrawals, and bets — are processed securely.
4. Security & Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activities.
5. Customer Support: Answering your questions, resolving issues, and ensuring a smooth experience.
6. Responsible Gaming: Identifying the risk of problem gambling and providing support when needed.
7. Legal Compliance: Meeting the requirements of applicable laws and regulatory bodies.
8. Platform Development: Analyzing user experience to improve the quality of our services.
9. Promotional Communications (Optional): Sending offers and updates with your consent. You can opt out at any time.

Zbaj does not sell your personal data to any third party. However, data may be shared in the following limited circumstances:

• Service Partners: Only the minimum necessary information is shared with mobile banking providers for transaction processing. These partners are required to comply with zbaj's privacy standards.
• Identity Verification Services: As part of the KYC process, limited data may be shared with trusted verification service providers.
• Legal Obligations: Data may be disclosed to authorities when required by court order, government investigation, or applicable law.
• Business Changes: In the event of a change in zbaj's ownership or a merger with another company, users will be notified in advance.

Zbaj uses industry-standard technology and practices to protect your data. The core components of our security framework include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): 2FA is available for an extra layer of account security.
• Firewall & Intrusion Detection: Advanced firewall systems are active at all times to block unauthorized access and cyberattacks.
• Regular Security Audits: zbaj's systems are regularly tested by third-party security experts.
• Limited Access Policy: Only authorized personnel with specific responsibilities are permitted to access particular data.

No technology, however, is 100% secure. If you notice any suspicious activity on your account, please contact us immediately support@zbaj.bet- to notify us.

Cookies are used on the zbaj website. Cookies are small text files stored in your browser. zbaj uses the following types of cookies:

All cookies except essential ones are set based on your consent. You can block or delete cookies through your browser settings, though doing so may affect certain platform features.

Zbaj does not retain your data longer than necessary. Retention periods depend on the type and purpose of the data:

• Account Information: For the duration of active account and 5 years after closure (legal obligation).
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• Communication History: Support tickets and chat logs for up to 3 years.
• Betting History: For the duration of active account and 5 years after closure.
• Cookie Data: Depending on cookie type, typically between 30 days and 2 years.
• KYC Documents: Up to 5 years after verification, or as required by law.

Once the retention period expires, data is permanently and securely deleted. The deletion process is carried out under the supervision of zbaj's security team.

Zbaj believes you should have full control over your own data. You have the following rights:

To exercise these rights, support@zbaj.betto send us an email. zbaj typically processes requests within 30 business days, completely free of charge.

Zbaj services are strictly for users aged 18 and above. We never knowingly collect or store personal information from minors.

• Age is verified at registration and users under 18 are prevented from creating an account.
• If it comes to our attention that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
• If parents believe their child's data is stored with zbaj, support@zbaj.betto get in touch.

Zbaj may update this Privacy Policy from time to time due to changes in technology, law, or business operations. Before any significant changes, we will:

• A notification will be sent to your registered email.
• We will display a clear notice on the platform.
• We will notify you at least 7 days before any changes take effect.

Continued use of the platform after changes take effect will be considered acceptance of the updated policy. The date of each update will be noted at the top of this page.

Contact us with any questions, concerns, or requests regarding this Privacy Policy or your personal data:

• Email: support@zbaj.bet
• Help Center: zbaj Help Center Visit
• Live Chat: After logging in, click the chat icon on the platform

Our support team is available 24/7, 7 days a week. Privacy-related requests are typically responded to within 2 business days.