Zbaj's Terms & Conditions — fully in Bengali

Zbaj.bet (hereinafter referred to as "zbaj" or the "platform") is an online betting platform built for bettors in Bangladesh. These terms and conditions constitute a legal agreement between zbaj and its users. By accessing zbaj, creating an account, or using any of its services, you agree to be fully bound by these terms.

Zbaj is committed to writing its terms and conditions in clear, plain language so every user can understand them. We believe transparency is the foundation of a good relationship — no hidden clauses or misleading language here.

To open an account and place bets on zbaj, the following conditions must be met:

• You must be 18 years of age or older Minors are strictly prohibited from opening an account or placing bets on zbaj.
• All information provided at registration must be truthful, accurate, and your own.
• Each individual may only one account be opened. If multiple accounts are found belonging to the same person, all accounts will be closed.
• Multiple members of the same household may use separate accounts from the same device or network, but zbaj must be informed in advance.
• You confirm that you are of sound mind and are using this platform of your own free will.

After registration, zbaj may request additional verification documents at any time. Withdrawals may be on hold until verification is complete.

The security of your zbaj account is entirely your responsibility. Keep the following in mind to protect your account:

• Never share your login password with anyone.
• If you log in from a public Wi-Fi or shared device, always log out at the end of your session.
• We recommend enabling Two-Factor Authentication on your account.
• If you notice any unusual activity on your account, immediately support@zbaj.betto notify us.

Zbaj will never ask for your password over the phone or by email. If you receive such a message, treat it as fraudulent and report it to zbaj immediately.

Accounts inactive for more than 12 months may be subject to a maintenance fee. If an inactive account has a remaining balance, zbaj will notify the user by email before any fee is deducted.

Deposits and withdrawals on zbaj are easy via bKash, Nagad, and Rocket. The transaction rules are outlined below:

1. Minimum deposit: ৳500 (five hundred BDT). A welcome bonus applies on your first deposit.
2. Maximum daily deposit: A maximum of ৳2,00,000 (two lakh BDT) can be deposited per day.
3. Minimum withdrawal: ৳1,000 (one thousand BDT).
4. Withdrawal Processing Time: Usually within 15 minutes to 1 hour.
5. Verification: Identity verification may be required for your first withdrawal or any large withdrawal.

The mobile banking number used for deposits and the number used for withdrawals must be the same. If you need to withdraw to a different number, please inform zbaj support beforehand.

Depositing through a third party (using someone else's mobile banking account) is strictly prohibited. Violating this rule may result in your account being subject to investigation.

Keep the following rules in mind whenever you bet on zbaj. These rules apply to all categories, including cricket, football, and e-sports:

• Bet Confirmation: Once a bet is placed, it cannot be changed or cancelled. Please review all details carefully before submitting your bet.
• Match Cancellation: If a match is fully cancelled, the stake for any bets on that match will be refunded.
• Incomplete matches: If a match is abandoned before the scheduled time after it has started, the result will be determined in accordance with zbaj's policy.
• Odds changes: If the odds change after a bet is placed, the odds at the time of submission will apply.
• Maximum Betting Limit: Each event and market has its own maximum betting limit, which is displayed on the platform.
• Technical Issues: If a bet remains incomplete due to a server issue or internet disconnection, zbaj will settle it at its own discretion.

If zbaj detects suspicious betting patterns or any indication of manipulation, it reserves the right to void the bet. In such cases, the stake will be refunded, but no winnings will be paid out.

Zbaj regularly offers a variety of bonuses and promotional deals. Each offer comes with its own specific terms, which are displayed on the offer's details page. General bonus policies are outlined below:

1. Welcome Bonus: A welcome bonus is available to new users on their first deposit. A minimum deposit is required, and specific wagering requirements must be met to claim this bonus.
2. Wagering Requirement: A specified amount must be wagered before bonus funds can be withdrawn (typically 5 to 10 times the bonus amount).
3. Duration: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
4. One bonus at a time: Multiple bonuses cannot be used at the same time unless the offer explicitly states otherwise.
5. Bonus Abuse: Using fraudulent methods to claim bonus benefits will result in the bonus being voided and the account suspended.

Zbaj reserves the right to modify, suspend, or cancel any bonus offer at any time. If a bonus is changed mid-way, any portion already earned will remain unaffected.

The following activities are strictly prohibited on zbaj. Violations may result in immediate account closure and legal action:

• Participating in or facilitating match-fixing or fraud
• Creating multiple accounts to claim bonus benefits
• Operating an account using someone else's identity
• Betting using automated bots or software
• Money laundering or transacting with illegally obtained funds
• Exploiting technical vulnerabilities on zbaj
• Engaging in activities intended to harm other users

Zbaj views responsible gaming not just as a rule, but as an ethical commitment. We want every user to enjoy betting in a healthy and enjoyable way.

The following responsible gaming tools are available for free on zbaj:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting limits: Decide in advance how much you want to bet within a given period.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-exclusion: Deactivate your account long-term, from 6 months up to 5 years.
• Reality check: Receive automatic notifications after a set period to let you know how long you have been playing.

If you feel that betting is having a negative impact on your life, please support@zbaj.betto get in touch. Our support team will be happy to help.

Zbaj takes the security of your personal information very seriously. We use SSL encryption and do not share your data with any third party unless required by law.

Zbaj collects your information for the following purposes:

• To verify your identity and secure your account
• To process transactions and resolve issues
• To promote Responsible Gaming,
• To improve platform services
• To remain compliant with applicable laws

To learn more, visit our Privacy Policy read.

Zbaj is committed to providing a safe and reliable betting experience. However, zbaj will not accept liability in the following circumstances:

• Bets lost due to internet disconnection or issues with the user's device
• Unauthorized account access due to user negligence
• Issues related to third-party services (such as mobile banking)
• Temporary service disruption due to an unexpected technical error
• Financial losses resulting from the user's own decisions

Zbaj's total liability shall in no event exceed the principal amount deposited in the user's account.

Zbaj reserves the right to update these terms and conditions as needed. For any significant changes, zbaj will notify users via email or platform notification at least 7 days ago in advance.

Continued use of the platform after changes take effect will be considered acceptance of the updated terms. If you do not wish to accept the new terms, you may close your account and withdraw your balance.

Minor updates (such as spelling corrections or clarifications to legal language) may be made without prior notice.

If you have any questions or complaints regarding these terms and conditions, please reach out to our support team:

• Email: support@zbaj.bet
• Help Center: zbaj Help Center Visit
• Live Chat: After logging in to the platform, click the chat icon

Our support team is available 7 days a week, 24 hours a day. Responses are typically sent within 1 to 3 hours.